Comments on: Help the Hand-Raisers! http://www.upyoursocial.com/thoughts/help-the-hand-raisers Social Media Tips, Tricks and Strategies Sun, 04 Jul 2010 15:06:44 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Samuel Johnson http://www.upyoursocial.com/thoughts/help-the-hand-raisers/comment-page-1#comment-994 Samuel Johnson Sat, 03 Jul 2010 04:36:20 +0000 http://www.upyoursocial.com/?p=170#comment-994 i love to read self-help books on the internet. they can really improve your life.`'" i love to read self-help books on the internet. they can really improve your life.`’”

]]> By: Dewitt Limle http://www.upyoursocial.com/thoughts/help-the-hand-raisers/comment-page-1#comment-993 Dewitt Limle Tue, 25 May 2010 09:47:50 +0000 http://www.upyoursocial.com/?p=170#comment-993 Hi, I came across this site from Yahoo and just wanted to take some time to say thanks for your marketing strategy. Hi, I came across this site from Yahoo and just wanted to take some time to say thanks for your marketing strategy.

]]> By: Kyle Judkins http://www.upyoursocial.com/thoughts/help-the-hand-raisers/comment-page-1#comment-239 Kyle Judkins Fri, 21 Aug 2009 18:04:21 +0000 http://www.upyoursocial.com/?p=170#comment-239 I think you can have lower level employees reach out. You just have to find the right ones. I just started my career, but I have been in the social space for much longer than most people around me. I would be happy to be "on call" and interact with customers in order to move our brand forward. There are more people out there like me, but we can be hard to find sometimes. :D I think you can have lower level employees reach out. You just have to find the right ones. I just started my career, but I have been in the social space for much longer than most people around me. I would be happy to be “on call” and interact with customers in order to move our brand forward.

There are more people out there like me, but we can be hard to find sometimes. :D

]]> By: Naomi http://www.upyoursocial.com/thoughts/help-the-hand-raisers/comment-page-1#comment-237 Naomi Fri, 21 Aug 2009 13:56:37 +0000 http://www.upyoursocial.com/?p=170#comment-237 I definitely appreciate it when companies are paying attention across nontraditional lines of communication but I often wonder what kind of impact being "on call" has for employees. Obviously some brands have successfully worked it into their corporate culture and have very media-savvy staffs. And just as many have obviously just recently heard of Twitter and leave the social media to the young'uns on the payroll. Can you have lower level employees reaching out directly to consumers on a personal level and still control the image their employees present, even on a casual basis? I definitely appreciate it when companies are paying attention across nontraditional lines of communication but I often wonder what kind of impact being “on call” has for employees. Obviously some brands have successfully worked it into their corporate culture and have very media-savvy staffs. And just as many have obviously just recently heard of Twitter and leave the social media to the young’uns on the payroll. Can you have lower level employees reaching out directly to consumers on a personal level and still control the image their employees present, even on a casual basis?

]]> By: Jodi - Mom's Favorite Stuff http://www.upyoursocial.com/thoughts/help-the-hand-raisers/comment-page-1#comment-234 Jodi - Mom's Favorite Stuff Fri, 21 Aug 2009 12:36:51 +0000 http://www.upyoursocial.com/?p=170#comment-234 Great post! I've had some companies respond to me directly due to complaints online. You are right - when I've had a problem resolved to my satisfaction I do end up becoming a brand advocate. Great post! I’ve had some companies respond to me directly due to complaints online. You are right – when I’ve had a problem resolved to my satisfaction I do end up becoming a brand advocate.

]]> By: Denene@MyBrownBaby http://www.upyoursocial.com/thoughts/help-the-hand-raisers/comment-page-1#comment-231 Denene@MyBrownBaby Fri, 21 Aug 2009 12:11:34 +0000 http://www.upyoursocial.com/?p=170#comment-231 So true! I'd be WAY more likely to engage with a company that actually listened to my concerns and at least explained WHY their products are the way they are so that I can make a much more informed decision for my family and spread the word among my audience. Right now, it feels like expressing a concern or frustration or sharing a compliment on various social media outlets is no better than saying it to the girl behind the store register. And that's a shame. So true! I’d be WAY more likely to engage with a company that actually listened to my concerns and at least explained WHY their products are the way they are so that I can make a much more informed decision for my family and spread the word among my audience. Right now, it feels like expressing a concern or frustration or sharing a compliment on various social media outlets is no better than saying it to the girl behind the store register. And that’s a shame.

]]> By: Katja of Skimbaco http://www.upyoursocial.com/thoughts/help-the-hand-raisers/comment-page-1#comment-230 Katja of Skimbaco Fri, 21 Aug 2009 11:44:12 +0000 http://www.upyoursocial.com/?p=170#comment-230 Great post John. And what's great about the information out there - it's something companies have typically paid generous amounts of money to get, and now it's out there, you just need to answer the "social phone call" like you said. And this isn't just for marketing and customer service, also for the R&D. Great post John. And what’s great about the information out there – it’s something companies have typically paid generous amounts of money to get, and now it’s out there, you just need to answer the “social phone call” like you said. And this isn’t just for marketing and customer service, also for the R&D.

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